FAQs

1. How long does delivery take?

Orders are usually delivered within 2–5 business days inside Canada, depending on your location.

2. How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

3. What if my order is delayed?

If your order takes longer than expected, please contact our support team and we’ll assist you promptly.

1. What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.

2. Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment gateways.

3. Can I change or cancel my order after placing it?

If your order has not yet been shipped, please contact us as soon as possible and we’ll do our best to help.

1. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include photos so we can resolve the issue quickly.

2. Do you offer product support after purchase?

Yes. Our support team is available to answer questions about your order or product usage.

3. How can I contact customer support?

You can reach us via email or through the Contact page on our website.

1. What is your refund policy?

We accept refund requests within 30 days of delivery for unused items in original condition.

2. How do I request a refund?

Please contact our support team with your order number and reason for the return.

3. When will I receive my refund?

Approved refunds are processed within 5–10 business days after we receive the returned item.